Thursday, November 11, 2004

BAd situation...

Today, I was depressed for half an hour at work. Becos I did not handle a situation well enuff. 2 groups of people, a group of 6 and a group of 12....the 6s came in first and I gave them the big seats....but turn out that the 12 who came in din have the big seats.....the BAD situation occurs when first, was a miss communication. AH lan my colleague who doesn’t understand English do not understand what the 12s want unknowingly allows them to alter the restaurant sitting formation to join the tables....when realise something was not right, she runs to me and tell me....I step in and stop them....and look rather unhappy with them...that was when my colleague say she dun noe why they are moving the tables. And it was impolite to anyhow move restaurant formation without informing person in charge....but...the 12 says that they told my colleague and she say ok....I know it was all a miscommunication and nobody is at fault, becos she dun understand what they are saying. They apologise becos they say how cross I looked when I see they reshuffle all the tables and as we know it was a miscommunication....I told them I will try to find them somewhere to fit 12 of them in a line....meanwhile the big group of 6....I decided to request them to shift and “give way”....but then...it will be impolite to move people in the middle of their meal....which I am stuck.....I ask them politely...and they jokingly ask if they can get a discount....I told them I am not the boss and cannot decide on such things...but seriously I would give them a round of drinks if I am the boss. I told them the round of drinks is pay a day....and I cant do that....I apologise even though I know they are joking....and says forget it....and let they continue to stay on the big seats....while I was thinking of any possibilities of joining tables to make up a 12 seaters.....suddenly....the 6 guys pick up their plates and beer glasses....and started to change over to the other seats....I am touched.....I went to thank them but I apologise again saying I wont be able to give them any discount.....along the way...the guys ordered a few rounds of drinks and ask me the if they get rounds of free drinks and I rejected them politely. Especially when my boss is back...then....at the very end...their last round of drinks...I hold the order and put it in my pocket....I gave them a round of last drinks....which is about a 10% discount....WITHOUT MY BOSS KNOWING IT!..They paid without knowing that I gave them a free round and only left me a 40 pence tip.......I went to their table back facing my boss and whisper to the guys that the last round of drinks is on the house and sorry about moving them around.....they look confuse and ask me again as they thought I am buying them drinks....and I told them is ON THE HOUSE and NOT ON ME....which means I treat them free drink without my boss knowing....we gave one another smiles and nods....and they thank me........2 minutes later...a guy from the 6 come to me and gave me a £5 tip. They left and I smile and thank them and full of apology....

I am depress with this incident becos I feel bad when customers are not happy. Feel bad towards the 12 people...becos of the miscommunication....and I should have find out more before I look a bit angry with them and stop them.....I really feel bad and hope I did not spoil their celebration....and with that 6 guys...I hope I have more authorities in the future to gave customers rounds of drinks or discount when unpleasant situation occurs.....becos it is too silly to do things behind my boss back which is CORRECT!....and I hope I dun make their day feel weird, which they initially thought I am buying drinks for them with my own pay !.....and they probably feel bad....lol....

I like being a waitress....it makes me happy when people are happy....that is why I am depress when I din manage to handle the situation smooth enough in time...though rectify in the end...but CAN BE BETTER...definitely.

However, about this job....I am beginning to feel the pressure. That everybody is pinning on me to do things. And pinning on me to cover up for them when they made a mistake. This is the case nowadays in the restaurant. And everybody wants to learn everything but I can only teach one at a time. It is of course easier for me to do it alone but someone has to learn it...and do my job when I am not around....and this is the part I am in a dilemma...if I teach one and dun teach another...I will be unfair...but teaching all will be confusing and confuse the running of the restaurant. People should have specific duty.....so that things are not done repeatedly...or nobody do something,.....it is like a vacuum, becos 3 staff quit their job last week and create a vacuum for people to to rush in and fill up the space....and the impact is ON ME....becos I am like the tunnel for the rushing in...becos whoever rush in...have to first pass thru me.....I get angry with them occasionally nowadays which I never do in the past....and I dun like this.

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The AuRa...

Today is the day which my aura for romance is slightly higher than usual..... It begins from the bus stop where I waited for my bus....this uncle...was waiting for bus 9 and had been waiting for ages...and we began to talk casually...oh...then I realise he is the same uncle I saw a few days ago....and at the same time in the same bus stop....waiting for the same bus....this is what I will call fate. And so to both our amusement we started to chat. He is a Pakistan Tandoori chef and work in an Indian restaurant just across the street....and I jokingly ask if the restaurant is hiring....anyway...i told him I am studying and working...and blah blah....and he ask for my name and numbers....which of cos....I did not gave him. He offer to gave me his number...but I rejected him...becos I told him I will not call. I am just being frank.....but he was friendly.....he asked if I could take a walk with him along the street to the next bus stop which is just very near but I rejected again...partly becos it is not safe obviously walking off with a strange man I met only twice though he dun look like a baddie, but mainly because it was drizzling and my shoes are torn and absorbs rain. And so....to my relieve my bus eventually came and I wave goodbye with a smile....On my way back....from the bus stop to my house....I pass by the usual few mama shops along the street....went into the one where I had been yesterday where I try to collect my lottery winning...yesterday’s winning ticket was rejected becos I went in too late so I try again today...that same guy who was in the shop yesterday with the uncle at the mama shop and know about my winning was smiling at me....and I told him I brought my ticket today....he tried to process but my claim was rejected by the machine which all of us are puzzled about...I tried 3 times and failed to collect my winning.....but then...maybe this guy find me silly becos I look too happy just becos I win a £10...and he ask for my name...and where I am from.....we smile to each other and he told me to come in the morning to try again while I wave goodbye....and say I WILL BE BACK to collect my winning!...and so on the same day...2 pakistani at 2 different places ask for my name. I am beginning to wonder why I attract people from this region....isst becos of my hair....I really dun know....maybe I will ask the guy in the mama shop next time....or maybe...they are just being friendly...and I too sensitive. By the way, did I ever tell you guys I have a Pakistan ICQ friend who always say I am his Chinese princess....LOL...

Fallen...

The guy ask me what song it was....I though he was referring to George Michael’s Careless whisper....but it turn out to be something else. I am not surprised that people like this song, because this is one of my favourite. Whenever I introduce this song to people, it becomes someone’s favourite. Wendy loves this...and Yahui too. I remember hearing this song once in a Taxi...I was lost in a dream listening to it....I remember hearing this song somewhere some place, it always put a smile on me. I am so glad, that they love it. That guy and his group of friends. They say, they are musicians and they perform in Glasgow for one night only. They say this is a wonderful song and lovely music. I fully agree. This song, ladies and gentlemen....Fallen, Lauren Wood. From Pretty Women soundtrack..... ‘you are the one whose led me to the sun....how could I know, I would lost without you....I can’t believe it...you’re the dream coming true, I can’t believe how I have fallen for you....’


Gambler's word

Occassionally, I am tempted. To become a professional gambler. I though gambling is fun, if money is not involve....er....or maybe, it will not be fun anymore if money is not involved ....ah whatever....for me and the rest of the gamblers in the world....it will be it’s best when money is involve and winning....in whatever case, people will lose. This is the biggest irony. The saddest. The pain. However, things like lottery is a little different. It involves a little more. That is, ANTICIPATION. To hope for something or to be wishful is a very enjoyable emotion. At least, it makes people happy. To buy lottery is not only to buy a luck, but also to buy a moment of happiness. The moment which started from the point when you buy the lottery ticket to the point when you know the results. Even if you did not win in the end, you earn that moment of happiness. It is like spending a pound buying a bar of chocolate will rise your euphoria content in your body to make you happy, spending a pound buying a chance should give you the same bliss or more. So, to conclude, I would rather spend a pound buying lottery then to buy a bar of chocolate because first thing first, I hate chocolate which is besides the point, but most importantly judging from the after effect, a lottery ticket could give you a chance to buy as many bar of chocolates as you can ever eat and even if you dun win in the end would only mean a wee bit of disappointment that is nothing compare to a bar of chocolate which can make you FAT!

I am tempted. And so I bought the lottery last Saturday. Wishing and hoping to win the 10Million Birthday draw. I could see a 10 in my mind...and I can feel it sooo strongly. Indeed, in the end, I win....£10. Better than nothing. And you know what, I am with all smiles when I know I win, £10 is not only better than nothing, it is a happy thing. Even the India uncle in the mama shop can feel my joy, he is smiling too when he saw how happy I was when he told me 3 number out of 6 means I win £10.

Glasgow fireworks

To watch the fireworks alone is weird. Not the part about watching fireworks but the part about watching it alone is weird. Despite the fact that I am in the middle of 92 000 people in Glasgow Green, I felt more alone among the crowds than I am at home. At least one out of one people in my own room knows me which is myself. But among 92 000 people....it is the loneliest thing I have choosen to do since I arrive in Glasgow. However, watching fireworks is another issue. It was at the very moment when the fireworks started, that I throw the world behind me. It was then that the world is left with me, the sky, the sound and the fireworks. It was then that I am not alone. But right after the very last sparkle disappear....I am alone again, naturally.
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