Tuesday, May 22, 2007

CANON after sales service.

I set my alarm to 8.45am.
To make sure I get my printer problem resolve.
CANON customer service helpline is 6799 8888 if you have a canon product which need servicing.

Was put on hold through various stage of my call...
but I am more then glad that I spoke to a human in the end to solve my problem.

An appointment is made promptly when a conclusion is made.

The technician say i have a "HARDWARE PROBLEM"

Which means technically IS NOT MY PROBLEM.


If 10 is perfect score to rate afterasales services, CANON score 8.5...(some score deducted because of waiting time...but service staff are friendly and prompt...very good)

(Compare to NEC-I gave 8.7, the last time laptop was damage, a courier came to my door step to pick up my lappy in glasgow and sent it off to France for servicing!??...came back in a week during the christmas season at my door step, prompt answering of my calls...and no question asked service...impressed!)

And so, the friendly technician of canon will come to my house to fix my printer on thursday...

Let's hope he can solve my problem....and it will be a bonus if he is cute.

Wish me luck!

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